Independend Efficiency Management - Textual Description
[V 0.9 - alpha - your feedback is welcome]
The Independent Efficiency Management Process (IEMP) is best described as an
- multiple-role (simple-visitor, interesent, customer, team-member, leader, evaluator, competitor)
- multiple-target (website, product, support, project, code, business, leadership, ...)
- multiple-context (Usability, Credibility, Transparency, Competitiveness, ...)
- competition-relative SWOT analysis (Strengths, Weaknesses, Opportunities, Threats)
with special requirements on the processing and on the executing analyst.
Each applicable role/target-pair (e.g. “visitor/website”) is an evaluation step which focuses on multiple contexts, like
- “Usability” (simplicity of usage, e.g. information gathering),
- “Transparency” and "Credibility" (completeness of information, hidden or twisted facts)
- “Impression" (Professionalism, Creativity)
- "Competitiveness” (comparison of all points against major competitors).
Missing facts are requested via written conversation - either private email or within public forums (customer negotiated processing). This conversation is part of the results, as they imply the necessary changes.
Complexity Reduction
The combinations of roles, targets and contexts can lead to a very complex analysis. Many results are not communicated, but directly inhibited by the analyst, who focuses on the essential points (based on Goals Requirements and Directives).
The hierarchical processing allows to start with an 1 day agreement (visitor vs. website, first impression). It is then extended for one week overall review, in which the system structure is defined.
A full Evaluation, including Product and Project (code-level) evaluations needs typically a few weeks. It is limited to a maximum of 13 weeks (to avoid analyst burn-out effects).